Nexus Health Centre (“Nexus”, “we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe, secure, and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [insert website URL] and use our services.
1. Information We Collect
We may collect and process the following categories of personal information:
If you use forms to request a consultation or make a medical enquiry, some health-related information may be shared. This is processed securely and only used to respond to your enquiry.
Information you provide directly
- Name, surname, and contact details (email, phone number)
- Information submitted through contact forms or booking requests
- Professional details if you enquire about room hire or partnerships
Information collected automatically
- IP address, browser type, and device details
- Website usage data (e.g. pages viewed, time spent on the site)
- Cookies and similar technologies (see Section 6)
Health information (only if voluntarily provided)
- If you use forms to request a consultation or make a medical enquiry, some health-related information may be shared. This is processed securely and only used to respond to your enquiry.
2. How We Use Your Information
We use your information for the following purposes:
For analytics and service improvements (non-identifiable, aggregated data)
- To provide, operate, and improve our website and services
- To respond to your enquiries, appointment requests, or room-hire applications
- To communicate with you about services, updates, or administrative matters
- To comply with legal, regulatory, and professional requirements
- For analytics and service improvements (non-identifiable, aggregated data)
3. Sharing of Information
We do not sell or rent your personal information. We may share your information in limited circumstances:
- With trusted service providers who assist us in operating our website and systems (under confidentiality agreements)
- With healthcare professionals affiliated with Nexus, if relevant to your enquiry or booking
- If required by law, regulation, or legal process
- To protect the rights, safety, or property of Nexus, our patients, or the public
4. Your Privacy Rights
Under South Africa’s Protection of Personal Information Act (POPIA), you have the right to:
- Access your personal information that we hold
- Request correction, updating, or deletion of your personal information
- Object to certain processing activities
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us (see Section 9).
5. Data Retention
We retain personal information only for as long as it is necessary for the purposes stated above, or as required by law.
6. Cookies and Tracking
Our website may use cookies and similar technologies to improve your browsing experience, understand how the site is used, and enhance functionality. You can adjust your browser settings to refuse cookies, but some features may not work properly.
7. Data Security
We take appropriate technical and organisational measures to protect your information against loss, theft, unauthorised access, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 18 without parental consent.
9. Contact Us
If you have questions about this Privacy Policy, or wish to exercise your rights under POPIA, please contact us:
- Nexus Health Centre
- 175 Cape Road, Mill Park, Port Elizabeth, South Africa
- Email: privacy@nexushealthcentre.co.za
- Phone: 041 517 0642
- Whatsapp: +27714426649